Customer Service

Frequently Asked Questions

How do I contact Customer Service?

By email:


Can I purchase these items in the Park?

Yes, select Central Park merchandise is available at the following visitor centers: Belvedere Castle, the Charles A Dana Discovery Center and the Columbus Circle Information Kiosk.   Please visit our Visitor Center page for locations and hours of operation.


Will I receive an order confirmation?

Yes, an order confirmation will be emailed at the time the order is placed.   It will contain your order number and details.    When your order has shipped, you will receive a confirmation email with tracking information.  The email will include a link with the tracking number(s).   If you do not receive a confirmation email in three to five business days from the date the order was placed or are having trouble tracking your order, please email


Will I be notified if items in my order are not in stock?

We do our best to remove items from the shop when stock runs out.   If your order does contain an item that is not in stock, it will be placed on back order and ship as soon as it is available.     


Do you accept orders via phone, mail or fax?

At this time, we are not accepting orders via phone, mail or fax.


Do you accept international orders?

Yes, we do!   To receive a shipping quote, please email   Orders will be shipped via either US Postal Service or FedEx and may require longer shipping times.  

Orders placed with addresses outside the continental U.S. will be emailed a shipping quote for approval, prior to being processed.  




$8 flat-rate for standard shipping on orders within the U.S.

Includes Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO/FPO addresses.  Packages are shipped within the continental United States using the USPS, UPS, or FedEx.  Orders to addresses outside the continental U.S. are shipped via the U.S. Postal Service and may require longer shipping times.

For International orders, we are happy to check on shipping costs to your location. To receive a price quote, please email  Packages are shipped via the U.S. Postal Service and may require longer shipping times. 


Your satisfaction is important to us. If you receive an incorrect or damaged order, you may return it for a refund, replacement or exchange within 30 days of receiving the order.  Please the all items being returned to:

Central Park Conservancy Shop
C/O Karol Media
375 Stewart Rd
Wilkes-Barre, PA 18706

Please include your packing slip with the item(s) being returned. If you wish to replace a damaged item or exchange it for a different size, please indicate this on the packing slip. If you have any questions about returning or exchanging an item, please email