Customer Service



Frequently Asked Questions

How do I contact Customer Service?

By email: store@centralparknyc.org


By Phone:  Call the Central Park Conservancy's main number 212-310-6600 and then press 6 (six) to leave a message for the online store. Someone will respond as soon as possible.

 

Can I purchase these items in the Park?

Yes, select Central Park merchandise is available at the following visitor centers: The Dairy Visitor Center and Gift Shop, Belvedere Castle, the Charles A Dana Discovery Center and the Columbus Circle Information Kiosk.   Please visit our Gift Shop page for locations and hours of operation.

 

Will I receive an order confirmation?

Yes, an order confirmation will be emailed at the time the order is placed.   It will contain your order number and details.    When your order has shipped, you will receive a confirmation email with tracking information.  The email will include a link with the tracking number(s).   If you do not receive a confirmation email in three to five business days from the date the order was placed or are having trouble tracking your order, please email store@centralparknyc.org.

 

Will I be notified if items in my order are not in stock?

We do our best to remove items from the shop when stock runs out.   If your order does contain an item that is not in stock, it will be placed on back order and shipped as soon as it is available.     

 

Do you accept orders via phone, mail or fax?

At this time, we are not accepting orders via phone, mail or fax.

 

Do you accept international orders?

Yes, we do!   To receive a shipping quote, please email store@centralparknyc.org.   Orders will be shipped via either US Postal Service or FedEx and may require longer shipping times.  

Orders placed with addresses outside the United States will be emailed a shipping quote for approval, prior to being processed.  

 

Can I add a Gift Message with my order?

Yes, we offer a gift message option during checkout. After opening the cart to begin checkout, click "View and Edit Cart". When the new page opens, look to the lower left corner for "Gift options" and click the arrow to open up a message box. Enter your gift message, and then hit "Update," which will save your gift message and return you to the checkout process.

 

 

Shipping

$8 flat-rate for standard shipping on orders within the U.S.

Includes Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO/FPO addresses.  Packages are shipped within the continental United States using the USPS, UPS, or FedEx.  Orders to addresses outside the continental U.S. may require longer shipping times.

For International orders, we are happy to check on shipping costs to your location. To receive a price quote, please email store@centralparknyc.org.  Packages are shipped via the U.S. Postal Service or FedEx and may require longer shipping times. 



Returns

Your satisfaction is important to us. If you receive an incorrect or damaged order, you may return it for a refund, replacement or exchange within 30 days of receiving the order.  Please the all items being returned to:

Central Park Conservancy Shop
C/O Karol Media
375 Stewart Rd
Wilkes-Barre, PA 18706

Please include your packing slip with the item(s) being returned. If you wish to replace a damaged item or exchange it for a different size, please indicate this on the packing slip. If you have any questions about returning or exchanging an item, please email store@centralparknyc.org.